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Refund and Returns Policy

Return and Refund Policy

At SRM ayurveda, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following terms carefully:

1. Returns

1.1. You may return any unused and unopened products purchased from srmayurveda.shop 3 days of receiving your order for a full refund or exchange.

1.2. To initiate a return, please contact us at ayurveda74srm@gmail.com or call us at +91 7347300074 to request a return authorization. Please include your order number and reason for return in your communication.

1.3. Once your return request is approved, we will provide you with instructions on how to return the item(s). Please ensure that the item(s) are securely packaged to prevent damage during transit.

2. Refunds

2.1. Upon receipt of the returned item(s), we will inspect them to ensure they meet our return criteria. If the item(s) are in unused and unopened condition, we will process your refund.

2.2. Refunds will be issued to the original payment method used for the purchase. Please allow 7-8 working days for the refund to be processed and reflected in your account, depending on your bank or credit card issuer.

3. Exchanges

3.1. If you would like to exchange an item for a damaged product, please contact us to request an exchange authorization. We will assist you in arranging the exchange and provide instructions on how to return the original item(s).

4. Return Shipping

4.1. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or damaged item received). In such cases, we will provide a prepaid return label for your convenience.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you or offer a full refund, including return shipping costs, upon return of the damaged or defective item.

6. Non-Returnable Items

6.1. Certain items are non-returnable for hygiene reasons or if they have been opened or used, unless they are defective. These include but are not limited to skincare products, supplements, and personal care items.

7. Contact Us

7.1. If you have any questions or concerns about our return and refund policy, please contact us at ayurveda74srm@gmail.com or call us at +91 7347300074. We are here to assist you and ensure your satisfaction with every purchase.

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